Privacy Policy

ToptenTours – Carlos Manuel Cardoso Filipe, Agência de Viagens Lda is committed to protecting the personal data of our Clients. As well as the personal data of the respective holders in all situations in which the collection and / or processing of personal data occurs. In this context, we have drawn up this Privacy Policy, which underlies our commitment to respect the rules of protection of personal data. Read more:

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WHY THIS PRIVACY POLICY (PP)?

Intends to make Clients / Users aware of the general rules for the processing of personal data. They are collected and processed in strict respect and compliance with the provisions of the (“GDPR”). This stands for -personal data protection legislation – in force, at all times, namely the Regulation (EU) 2016/679 of the European Parliament.  The Council, of 27 April 2016 (“GDPR”) too.

We respect best practices in the field of security and protection of personal data. Having for this purpose taken the necessary technical and organizational measures to comply with the GDPR. Also to ensure that the processing of personal data is lawful, fair, transparent and limited to the purposes authorized.

A ToptenTours is committed to the protection and confidentiality of personal data. Having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as, all other rights that assist respective holders.

WHAT DOES THIS PP COVER?

This PP applies exclusively to the collection and processing of personal data for which ToptenTours – Carlos Manuel Cardoso Filipe, Agência de Viagens Lda is responsible. For the respective treatment, within the scope of services and products made available to its Customers / Users and in all situations. Our website may include links to other websites that are unrelated to ToptenTours.  Provision of such links is made in good faith, and ToptenTours cannot be held responsible for: the collection and processing of personal data carried out through these websites. Nor assuming any responsibility in relation to such sites namely: ss to the respective accuracy, credibility and functionalities. made available therein.

WHAT IS PERSONAL DATA (PD)?

PD is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

An identifiable person is a person who can be identified, directly or indirectly, namely by reference to a name, identification number, location data, identifiers electronically. And also to one or more elements specific to his physical, physiological, genetic identity, mental, economic, cultural or social.

WHAT IS THE PROCESSING OF PD?

Processing of pd consists of an operation or set of operations carried out on personal data or sets of personal data. By using automated means, whether or not, namely: Collection, registration, organization, structuring, conservation, adaptation, recovery. Also consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

WHO IS RESPONSIBLE FOR DATA PROCESSING?

The entity responsible for the pd data is A TopTenTours – Carlos Manuel Cardoso Filipe, Agência de Viagens Lda, which determines the purposes and means of processing them.

For this purpose, if the holder of the personal data needs to contact the data controller, he / she can do so through the means and contacts below:

• By email: lisbon@toptentours.eu
• By phone: +351 942527770
• Through written communication, to Rua Vasco Santana n11-2esq 2725-179 Mem Martins

WHAT ARE THE TYPES OF PD PROCESSED?

Within the scope of its activities, it processes the pd necessary for these actions: The provision of services and / or supply of products, treating data such as name, telephone number and email address Will be according to more detailed information made available to holders of personal data.

If there is prior consent from the Client / User, this can be withdrawn at any time, without, however, the lawfulness of the treatment carried out based on the consent previously given being compromised.

WHEN AND HOW DO WE COLLECT YOUR  PD?

We collect your pd through our website, guaranteeing, whenever necessary, the prior consent of the holder of the personal data.

All pd collected can be processed by computer and in an automated or non-automated way. Always ensuring the strict compliance with the legislation on the protection of personal pd. Under no circumstances will the collected data be used for any purpose other than that for which it was collected or given the consent of the data subject.

WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA AND THEIR LEGAL BASIS?

All personal data collected are based on and are intended for the following action: Management of the contractual relationship, the provision of contracted services, the adaptation of services to the needs and interests of the Client / User.

HOW LONG DO WE KEEP YOUR PD?

The period of time during which personal data is stored and preserved varies according to the purpose for which the information is processed.

There are legal requirements that require data to be kept for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and preserved only for the minimum period necessary. Only for the pursuit of the purposes that motivated its collection or its further treatment, under the terms defined by law.

WHAT ARE YOUR RIGHTS AS A HOLDER?

As holders of pd, Customers / Users are guaranteed, at any time, the right to the folowing acts.  Access, rectify, update, limit and delete their personal data. They also have the right to object to their use for commercial purposes and to withdrawing consent, without compromising the lawfulness of the treatment carried out under that consent. As well as the right to data portability.

CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, DELETE, OPPOSE TO THE TREATMENT OF YOUR PERSONAL DATA, OR REMOVE CONSENT?  Yes

With no prejudice to the provisions of the GDPR, the holder of personal data may do so, directly or upon written request.  This would be through the contacts made available for the purpose in this document, as well as other contacts made available on our website.

HOW CAN YOU CLAIM?

Without prejudice to being able to submit complaints directly to, through the contacts made available for this purpose. The Client / User can complain directly: to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for that purpose.

WHAT ARE THE MEASURES ADOPTED TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?

We are committed to ensuring the protection of the security of the personal data that is made available to you, having implemented strict rules in this matter. Compliance with these rules constitutes an obligation for all those who legally access them.

In this sense, our website and the forms for the collection of personal data require encrypted Browser sessions and all personal data transferred are securely stored.

Where? In a Datacenter covered with all the security measures essential to the protection of personal data.

Notwithstanding the security measures adopted, we warn everyone who surfs the Internet that: They must adopt additional security measures. Namely to ensure that they use an updated PC and Browser in terms of properly configured security patches. Have an active firewall, antivirus and anti-spyware and that make sure the authenticity of the sites they visit, should avoid sites whose reputation they do not trust.

TRANSFER, COMMUNICATION OR ASSIGNMENT OF YOUR PD TO THIRD PARTIES

We do not transfer, communicate or assign your data to third parties.

CHANGES TO THE PRIVACY POLICY

ToptenTours – Carlos Manuel Cardoso Filipe, Agência de Viagens Lda reserves the right, at any time, to make readjustments or changes to this Privacy Policy, these changes being made on this page.

Last updated on: April 19, 2021