We are committed to protecting the personal data of our Clients as well as the personal data of the respective holders in all situations in which the collection and / or processing of personal data occurs.
See our Privacy Policy
By becoming a customer of TopTenTours, you agree that you have read, understood and agreed with the following terms and conditions:
Travel Insurance
TopTenTours is a commercial name part of Carlos M C Filipe – Agencia de Viagens, Lda. Licensed by Turismo de Portugal with RNAVT 2337 and RNAAT 584. Fully insured for civil liability and licensed transportation, as required by the Portuguese Government. Further travel insurance is recommended for your convenience for trip Cancellation/Interruption, trip delay, baggage loss, theft or damage, medical expense and emergency evacuation coverage and more.For all the trips, hygiene safety standards for passengers, employees and vehicles will be complied in accordance with the law of Portugal and the Clean&Safe Certification.
Passports and Visas
Valid passports are required for travel to all international destinations. The traveller is responsible to ensure his/her passport is valid for at least 6 months after the departure date of the trip. Check with the appropriate consulate or embassy for the latest visa requirements.
Tour Prices
Tour prices are quoted in EUR: Euros and are subject to change without notice except if the services are already confirmed.
Payment Terms:
For day tours:
Please verify cancellation policy described in each tour.
For multiday tours:
Cancellation Policy: (applicable on multiday tours)
Cancellations are subject to the following penalties of the full trip price:
TopTenTours accepts payment by
Transaction fees regarding payments shall be covered by the guest
Change of Itinerary
No changes can be made in the itinerary as set out in the itinerary once travel has commenced unless confirmed by TopTenTours in accordance with the provisions listed here.
Change of Services
TopTenTours reserves the right to change the itinerary due to unforeseen circumstances. In all cases, TopTenTours will do its best to maintain the content of the tour. If the tour services as indicated by the itinerary cannot be supplied or there are changes in the itinerary for reasons beyond the control of TopTenTours, we will arrange for provision of comparable services.
Responsability
TopTenTours shall assume no responsibility in any way for any injury, loss, accident, or delay that may be caused by either reason or default of any company, agent or person engaged in carrying the arrangements for the tour. Further no responsibility can be accepted for any additional expenses incurred by the guests resulting from improper documents carried by the passenger, or by any act of government or any authority, strikes, civil disturbances, political unrest, nature events and any act or omission or event while the passengers are not aboard their conveyances.
Unused Services
In case of your cancelling any portion of the tour while en route, there are no refunds of booked services.
We will advise if the trip does not have the minimum requirement at the time of booking. We also may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events (such as COVID-19) results in us not being able to operate the planned itinerary. If we cancel your trip at our discretion and for reasons not out of our control you will receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control (such as COVID-19) we reserve the right to issue credit (in the amount of all monies paid to date) with expiration one year from the date of cancellation. Further, in the event of cancellations out of our control we may issue cash refunds less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
COVID-19 update:
We may cancel any trip for COVID-19 related reasons which may be but not limited to boarder closings, outbreaks, increased community spread, accommodation
cancellations or closures, transportation delays and/or cancellations, and/or general safety (related to COVID-19 spread) of participants on a trip. If we any trip is cancelled due to COVID-19 related reasons participants will receive credit in the amount of all monies paid which will be valid for 18 months from the date of cancellation.
Promotional Photography
TopTenTours reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking with TopTenTours, trip participants agree to allow their images to be used in such photographs. Trip participants who prefer that their images not be used must state so in their application.
Law and Jurisdiction
The above agreement between TopTenTours and the guest shall be governed by and will be construed in accordance with the laws of EU. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the EU Courts.
We are committed to protecting the personal data of our Clients as well as the personal data of the respective holders in all situations in which the collection and / or processing of personal data occurs.
See our Privacy Policy
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